Apple Computer - Customer Support Division

Enhanced the operation of Info+ a data capture tool used at Apple to create and maintain the meta-data that refers to information resources. Info + is a HyperCard application.

Enhanced the operation of Bogart db a 4th Dimension client/server database used at apple for managing information resources.

Designed and implemented Free Paper a universal document reader for Macintosh and AppleSearch. Designed and implemented Free Printer a Macintosh print driver that creates Free Paper documents. Designed and implemented Free Advice a problem reporting application for Apple support Professionals. Lead engineer for the Blueprint project, a media-independent object-oriented content management system, within Apple’s Customer Services Division (CSD). Directly responsible for the implementation of the client and server applications. Macintosh Aardvark Client, DEC VAX Server running SYBASE.

Implemented the Personal Library Systems CPL Search Options screen of SWAMI. SWAMI is a client/ server text search and retrieval system.